@import url('https://fonts.googleapis.com/css2?family=Press+Start+2P&family=Inter:wght@400;500;600;700&display=swap');

:root{
  --bg: #071b24;
  --panel: #0c2530;
  --panel-2: #0a3a41;
  --panel-border: #14424f;
  --teal: #2dd4c8;
  --teal-dim: #1a8f88;
  --foam: #bff2ea;
  --text: #dff4f2;
  --text-dim: #7fa8a8;
  --link: #4fd6e0;
  --danger: #ff6b6b;
  --warn: #f5c542;
  --ok: #4fd67b;
}

*{ box-sizing: border-box; }

body{
  margin:0;
  min-height:100vh;
  font-family:'Inter', sans-serif;
  color: var(--text);
  background:
    radial-gradient(circle at 15% 0%, rgba(45,212,200,0.06), transparent 40%),
    radial-gradient(circle at 85% 20%, rgba(45,212,200,0.05), transparent 35%),
    var(--bg);
}

a{ color: var(--link); }

header.site{
  display:flex; align-items:center; justify-content:space-between;
  padding: 18px 40px;
  border-bottom: 1px solid var(--panel-border);
  background: rgba(6,20,26,0.7);
}

.brand{ display:flex; align-items:center; gap:12px; text-decoration:none; }
.brand-icon{
  width:34px;height:34px;border-radius:8px;
  background: linear-gradient(160deg, #2dd4c8, #0f5b64);
  display:flex;align-items:center;justify-content:center;font-size:18px;
  box-shadow: 0 0 14px rgba(45,212,200,0.35);
}
.brand-name{
  font-family:'Press Start 2P', cursive; font-size:15px; color: var(--teal);
  text-shadow: 0 0 12px rgba(45,212,200,0.3);
}

.headerbar-glow{
  height:3px;
  background: linear-gradient(90deg, transparent, var(--teal-dim), var(--teal), var(--teal-dim), transparent);
  opacity:0.6;
}

.track-link{
  color: var(--text-dim); font-size:13px; text-decoration:none;
}
.track-link:hover{ color: var(--link); }

main{ max-width: 1010px; margin:0 auto; padding: 60px 24px 60px; }

.hero{ text-align:center; margin-bottom: 40px; }
.hero h1{
  font-family:'Press Start 2P', cursive; font-size:32px; line-height:1.5;
  margin:0 0 14px; color:#f2fffd; text-shadow: 0 0 22px rgba(45,212,200,0.25);
}
.hero p{ color: var(--text-dim); font-size:15px; margin:0; }

.grid{ display:grid; grid-template-columns: repeat(4, 1fr); gap:16px; }
@media (max-width: 900px){ .grid{ grid-template-columns: repeat(2, 1fr); } }
@media (max-width: 560px){ .grid{ grid-template-columns: 1fr; } .hero h1{ font-size:22px; } }

.card{
  background: var(--panel); border:1px solid var(--panel-border); border-radius:10px;
  padding:20px; text-decoration:none; display:block; color: var(--text);
  transition: border-color .15s ease, transform .15s ease;
}
.card:hover{ border-color: var(--teal-dim); transform: translateY(-2px); }
.card-icon{
  width:34px;height:34px;border-radius:7px;background:var(--panel-2);
  border:1px solid var(--panel-border);display:flex;align-items:center;justify-content:center;
  font-size:16px;margin-bottom:14px;
}
.card h3{ margin:0 0 8px; font-size:15px; font-weight:600; }
.card p{ margin:0 0 14px; font-size:13px; color: var(--text-dim); line-height:1.5; }
.card .cta{ color: var(--link); font-size:13px; font-weight:600; }

.tickets-heading{ display:flex; align-items:baseline; gap:14px; margin-bottom:22px; flex-wrap:wrap; }
.tickets-heading h2{ font-family:'Press Start 2P', cursive; font-size:18px; color: var(--foam); margin:0; }
.tickets-heading span{ color: var(--text-dim); font-size:13px; }

.panel{
  background: var(--panel); border:1px solid var(--panel-border); border-radius:10px; padding:24px;
}

.field{ margin-bottom:18px; }
.field label{ display:block; font-size:13px; color: var(--text-dim); margin-bottom:6px; }
.field input, .field textarea{
  width:100%; padding:12px 14px; border-radius:8px; border:1px solid var(--panel-border);
  background:#081c24; color: var(--text); font-size:14px; font-family:inherit; outline:none;
}
.field textarea{ min-height:100px; resize: vertical; }
.field input:focus, .field textarea:focus{
  border-color: var(--teal-dim); box-shadow:0 0 0 3px rgba(45,212,200,0.12);
}
.field .req{ color: var(--danger); }

.btn{
  background: var(--teal); color:#06222a; border:none; padding:12px 22px;
  border-radius:8px; font-weight:600; font-size:14px; cursor:pointer; font-family:inherit;
}
.btn:hover{ background: var(--foam); }
.btn:disabled{ opacity:0.5; cursor:not-allowed; }
.btn.secondary{ background: transparent; border:1px solid var(--panel-border); color: var(--text); }
.btn.secondary:hover{ border-color: var(--teal-dim); background: var(--panel-2); }

.error-box{
  background: rgba(255,107,107,0.1); border:1px solid rgba(255,107,107,0.4);
  color:#ffb3b3; padding:12px 16px; border-radius:8px; font-size:13px; margin-bottom:18px;
}
.success-box{
  background: rgba(79,214,123,0.1); border:1px solid rgba(79,214,123,0.4);
  color:#bdf5cf; padding:16px; border-radius:8px; font-size:14px; margin-bottom:18px;
}

.status-badge{
  display:inline-block; padding:4px 10px; border-radius:6px; font-size:12px; font-weight:600;
}
.status-open{ background: rgba(45,212,200,0.15); color: var(--teal); }
.status-in_progress{ background: rgba(245,197,66,0.15); color: var(--warn); }
.status-waiting_on_user{ background: rgba(79,182,255,0.15); color:#7fc4ff; }
.status-closed{ background: rgba(255,107,107,0.15); color: var(--danger); }

.ticket-meta{ display:flex; gap:24px; flex-wrap:wrap; margin-bottom:20px; }
.ticket-meta div{ font-size:13px; color: var(--text-dim); }
.ticket-meta strong{ color: var(--text); display:block; font-size:14px; margin-top:2px; }

.answers-list dt{ font-size:12px; color: var(--text-dim); margin-top:12px; }
.answers-list dd{ margin:4px 0 0; font-size:14px; white-space: pre-wrap; }

.chat{
  display:flex; flex-direction:column; gap:10px; max-height:420px; overflow-y:auto;
  padding:16px; background:#081c24; border:1px solid var(--panel-border); border-radius:10px; margin-bottom:16px;
}
.msg{ max-width:75%; padding:10px 14px; border-radius:10px; font-size:14px; line-height:1.4; }
.msg-user{ align-self:flex-end; background: var(--teal-dim); color:#04141a; }
.msg-staff{ align-self:flex-start; background: var(--panel-2); border:1px solid var(--panel-border); }
.msg-meta{ font-size:11px; opacity:0.7; margin-bottom:4px; }

.chat-input{ display:flex; gap:10px; }
.chat-input textarea{
  flex:1; padding:10px 14px; border-radius:8px; border:1px solid var(--panel-border);
  background:#081c24; color: var(--text); font-family:inherit; font-size:14px; min-height:44px; resize: vertical;
}

.save-link-box{
  background:#081c24; border:1px dashed var(--teal-dim); border-radius:8px; padding:14px;
  font-size:13px; word-break:break-all; margin-top:10px;
}

footer.site{ text-align:center; padding:26px; color: var(--text-dim); font-size:12px; border-top:1px solid var(--panel-border); }

.back-link{ display:inline-block; margin-bottom:24px; color: var(--text-dim); text-decoration:none; font-size:13px; }
.back-link:hover{ color: var(--link); }